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Best Lawyers ?How does a lawyer become the "Best," and how do they become a "Lawyer Who Fell Short of Expectations"?
In the "2026 Korea Law Firm Consumer Report" survey, there were 3,605 responses (from 1,936 respondents across 957 companies) regarding the "Best Lawyers and Reasons," while 287 responses (from 235 respondents across 194 companies) pertained to lawyers who fell short of expectations.
As the core purpose of the Law Firm Consumer Report is to deliver the vivid voices of consumers as they are, we summarize key reasons cited for both "Best" and "Fell Short of Expectations" selections.
Participant A, a corporate legal officer who participated in the 2026 Korea Law Firm Consumer Report, selected Attorney B of a major law firm as a "Best Lawyer," describing them as "a lawyer who treats clients with kindness and comes to mind during difficult times."
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Conversely, a survey participant from Company C selected the same Attorney B as a "Lawyer Who Fell Short of Expectations," commenting that they were "someone who is difficult to meet." In addition to Attorney B, multiple law firm attorneys were simultaneously selected as both "Best" and "Fell Short of Expectations." The exact same lawyer was rated as the best by one client and underperforming by another.
Paradoxically, this shows that from the consumer's (client's) perspective, the criteria for a "Best Lawyer" are not fixed like "?Legal Skills and Expertise," but can be variable and relative.
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Analyzing the reasons given by evaluators reveals that the criteria most frequently separating "Best" from "Fell Short of Expectations" were "communication" and "reachability." One survey participant cited as their primary reason for choosing a top lawyer that "(the attorney) calls first to candidly explain progress and key issues." On the other hand, another participant pointed out as a grievance, "perhaps due to a heavy workload, they are hard to reach, and even when reached and requested, they miss deadlines." Among complaints regarding underperforming lawyers, one notable critique stated, "They sent legal briefs right before the hearing date, leaving the internal legal team without even an opportunity to review and revise."
Evaluations also diverged sharply regarding "attitude." Top attorneys were praised for "remaining humble despite high seniority, adjusting to the client's eye level, and empathizing with client difficulties," whereas underperforming lawyers received harsh criticism such as "their jokes went too far, making us feel disrespected as clients," and "their arrogant attitude was matched by disappointing competence."
Legal fees were another sensitive subject.
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Regarding top attorneys, clients noted that "I never felt the cost was excessive, and they even paid attention to legal fees from the client's standpoint." For underperforming attorneys, complaints surfaced including "they repeatedly demanded fee increases and then pressured the client when the outcome turned unfavorable," and "they billed for costs not included in the contract." One short, decisive evaluation simply read: "Only cares about money."
Evaluations regarding the role of partner attorneys at major law firms were similarly mixed. For top partners, many praised that "despite being a partner attorney, they personally familiarize themselves with every brief and lead the case," and "unlike other places that center work around associates, the partner attorney personally oversees everything." Conversely, critiques for underperforming partners noted, "Their name is listed on the engagement contract, but what did they actually do on the case?" and "They only badgered associates and all they did was make a single phone call when the case was wrapping up."
Seo-Ha-Yeon, Reporter
"Lawyer Wh
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